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Refund and Returns Policy
We understand there may be times when you need to request a refund, and we aim to make the process as simple as possible.
If you'd like a refund for a service you've paid for, we'll return it to your original payment method.
Please note: you can request a refund any time before your tax return is filed.
Refund Process
To request a refund, email returns@countmyaccount.ca with your order number and the reason for your request. Our team will review it and confirm the next steps within 3 business days.
Refunds
Once we've reviewed your request, we'll process your refund to your original payment method. Please allow at least 14 days from the date we confirm your request for the refund to be completed.
Questions
For questions about this policy, please contact us at returns@countmyaccount.ca.